FAQ

Can I get a discount for multiple bags?
Unlike most companies, we don't offer discounts larger quantities. The reason for this is that we have set our single bag prices based on large quantities. We want to encourage you to buy the right amount of coffee regularly, rather than as much as possible now and then. This also provides consistency in pricing, for example, if you want to increase your monthly quantity of coffee from 4 bags to 5 bags then you simply add another bag and the price per kg remains the same.

Is your coffee organic and fair trade?
We change our coffee regularly, sometimes it comes with certifications but not always. We will note any certifications on the coffee product page.

Do you accept returns?
If you are not happy with our products, we will give you a full refund (including shipping). We don't need the products returned for this to happen though. In addition, if you're not happy with our coffee we'll even send you a bag of another roasters coffee for free to make up for it.

Do I have to commit to anything when subscribing?
Nope! You can delay or skip shipments whenever you want, and you will not be charged for that shipment until it occurs. Three days prior to sending you your order, you’ll receive an email with a link to where you can delay, skip or cancel your subscription.

Can I sell your coffee in my store?
We're single-minded about getting our coffee to customers as soon after it's roasted as possible. This means that we only sell directly to customers and do not offer our products for resale.